About
COMPUPOINT is a team of highly & specially trained systems / computer engineers, who only dedicated to providing onsite / offsite computer repair services, computer AMC services in Bihar and solving the technologies challenges. It is a dynamic organization, providing end-to-end solutions in areas of computer solution and security solutions, networking, hardware and software solutions for various businesses and home user.
This organization is a single window interface for all security solutions, surveillance (CCTV), access control system, time attendance machine, network solution and system integration, large carrier class network integration, access control networks, WAN / LAN networking and structured cabling, also with the fiber technology. It provides AMC for home computer systems, business computer system setup, online remote support, networking & server support, hardware repair service, printer & peripherals, data back & recovery, wireless devices, corporate mail management, anti-virus support, outlook mail support.
Our range includes assembled desktops, LCD / CRT monitors, hardware accessories and ups. In addition to these, we also offer computer repairs & associated services to our clients based across Bihar. Our range is used in offices, educational institutions, broadcasters, banks, reservation counters, commercial establishments and government / public sector.
We produce our range of products from / services for some of the reputed vendors such as Intel, Acer, AMD, HP, HCL, and Compaq, dell, Lenovo, IBM and Toshiba, to ensure their optimum functionality. Apart from involving in trading operations, we are also engaged in offering our clients effectual and cost effective services that includes annual maintenance contract and services on call & computer hardware repair. These maintenance works and servicing is done by our technical staff at the client’s end with almost ease.
Services
CPL´s marketing and technical force is strong enough to provide the required service to offer its customers complete solutions from the study, design, hardware and software supply, tips on what to be purchased, service and training. We have a strong customer support division backed by technical repair centres headed by qualified and experienced professionals from the IT industry. The team consists of qualified and certified hardware and software engineers who are well trained to handle the most typical problems in hardware and software in various environments like WINDOWS and LINUX based operating & network solutions.
Server/Domain Configuration & Management
We have an expert professional & certified team for Server/ Domain Configuration and post the management meu ip of existing domain setup. We are providing support in VMware Virtualization, Microsoft Domain & Network environment.
AMC Services of IT equipment´s
We believe providing dedicated service with accurate timing. We are providing support for all kind of IT Equipment´s related issue to home/Business segments on contract/call basis.
Installation & commissioning of IT Equipment
We have an expert team for deployment of IT Infrasturcture who analyze the business requirement & budget of company We work accordingly and do support for Commissioning IT equipment for business growth.
Wired /Wireless Network Setup
We plan and design the network infrastructure for Home/Business segment with due inspection of premises. We follow all standards to provide best network infrastructre with penta test results.
Some of our esteemed clients
Our Team
Our qualified and trained Consultants offer best services in the IT Services. Our team comprise people with almost two decades of experience in IT Industry and they ensure utmost client satisfaction. The Customer Support Team is available 24*7 to help.
Dhananjay Kumar
Chief Executive Officer
Diwakar Sharma
Technical Head
Ajay Sharma
Sales Head
Manoj Dixit
Manager AccountsSupport Plan
Based on quantity and service type we offering below support plan to the customer. for deatils and quote please write us to amc@cplworld.in or call us at +91 8800 612 612.
Basic
- Billing-Yearly In Advance
- Preventive Maintenance-01
- Response Time - 08 Hrs
- Resolution Time- 72 Hrs
- SLA-99%
- Mandatory Visit - 00
- Standby Equipment
Silver
- Billing- Half-Yearly In Advance
- Preventive Maintenance-02
- Response Time - 06 Hrs
- Resolution Time- 72 Hrs
- SLA-99%
- Mandatory Visit - 03
- Standby Equipment
Gold
- Billing-Quaterly In Advance
- Preventive Maintenance-03
- Response Time - 04 Hrs
- Resolution Time- 48 Hrs
- SLA-99%
- Mandatory Visit - 06
- Standby Equipment
Platinum
- Billing-Quaterly In Advance
- Preventive Maintenance-04
- Response Time - 02 Hrs
- Resolution Time- 24 Hrs
- SLA-99%
- Mandatory Visit - 12
- Standby Equipment
Frequently Asked Questions
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Where is Compupoint's Support Available?
Support is available in all location of Bihar State in India.
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How to register a Service Request?
For Service Request, you need to open a service ticket by using any of one method:
(1) You can call us on toll support No. +91 9711 344 344
(2) You can Write us to support@cplworld.in
(3) create a service ticket on Support Portal: https://www.cplworld.in/support -
Do I get 24x7 support?
We Provide 24x7 Businsess support on contract basis and based on severity level.
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What is considered local business hours for support?
Business Hours are defined as 9:00 A.M. and 5:00 P.M. during week days (weekends and holidays excluded)
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How do I purchase a support plan?
You may purchase a support plan with the help of Sales Executive by dialing Sale Support No. +91 8800 612 612. A support plan is available with a Compupoint Customer Agreement.
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What kind of support plan is available?
Compupoint Provide best support to the customer on the basis of Comprehensive or Non-Comprehensive support Agreement. Support Plan can be customized as per customer needs and their budget.
Contact
We're ready to lead you into the support of IT Services.
Our Address
840 A/2, Panchwati Nagar, Rajendra Nagar, Patna - 800016
Email Us
info@cplworld.in
Call Us
+91 8800 612 612